Refund policy

For Bespoke Items

  • All orders can be cancelled up to 48hrs after purchase. Returns and exchanges are not accepted for orders that are bespoke to order.
  • Items that have been subject to mishandling resulting in an impact of the integrity of the product will not qualify for a full refund. We will assess the product on return and discuss a part refund with you or replace the damaged item.
  • For any chairs purchased through us we can accept returns up to 30 days form delivery. After this cooling off period no refunds will be processed. 

Returns and Cancellations

Our return policy allows for hassle-free returns within 14 days from the date of product delivery. You can notify us of your intention to return the item by contacting us via email at camila.co.uk@gmail.com. Please provide your personal information (full name and address), order number, product code, and the reason for the return.

To be eligible for a full refund, the product must remain in its original delivered state without any tampering. All items should be returned to us in their original packaging and in the same condition as they were at the time of delivery. Refunds will generally be issued using the same payment method you used for your purchase. We will promptly process the refund, typically within 7 days of receiving your cancellation request or confirming via email that you are entitled to a refund.

After Delivery

To be eligible for a full refund, the product must remain in its original delivered state without any tampering. All items should be returned to us in their original packaging and in the same condition as they were at the time of delivery. Refunds will generally be issued using the same payment method you used for your purchase. We will promptly process the refund, typically within 7 days of receiving your cancellation request or confirming via email that you are entitled to a refund.

Inspection at Delivery:

We strongly encourage customers to thoroughly inspect all furniture items at the time of delivery. If any damage is noticed upon delivery, please inform the delivery personnel and note it on the delivery documentation. This will help us address the issue promptly.

Replacement of damaged goods

If you encounter any shortages, damage, or manufacturing faults, please promptly inform our customer services team via email at Camila.co.uk@gmail.com. Please note that customers have a maximum of 14 days from the date of delivery to report any damage. To support your claim, please provide photographs that clearly depict the issue. It is the customer's responsibility to demonstrate that the damage was not a result of misuse or mishandling after delivery. Our customer services team will strive to resolve the problem by promptly sending a replacement part whenever possible. In the case of goods that are damaged upon delivery to the customer, we will replace them at no additional cost. We strongly advise customers to thoroughly inspect all furniture items at the time of delivery to safeguard their own interests.

Product Issues

If a product you purchase develops a fault please email our team at camila.co.uk@gmail.com and support the email with photographs of the problem. We will arrange a collection and replacement of the part/item in question or refund depending on the situation. If we find that the product has developed a fault due to misuse by you we are under no obligation to replace the item or issue a refund.